Web Browser Problems and Solutions

On rare occasions issues may arise when trying to use your FileTransfers.net web site, such as not being able to upload files successfully. Internet Explorer is most likely to cause these types of problems (see below) but sometimes other web browsers may have issues as well. These problems can typically be resolved by clearing the cache and cookies in your browser.

Find out how to remedy these problems for:

• Internet Explorer
• Microsoft Edge
• Chrome
• Firefox
• Safari

Important note for Windows XP users. You can no longer use Internet Explorer on Windows XP with your FileTransers.net site. This is because FileTransfers.net no longer supports RC4,
an antiquated security protocol that puts customer’s files at risk. Windows XP users can still use FileTransfers.net simply by installing and using either Chrome or Firefox, both of which support more modern and secure protocols.

Internet Explorer

Note: This pertains to Internet Explorer version 11. Versions of Internet Explorer prior to 11 are not supported.

Due to certain default settings, Internet Explorer is not optimized for use with software that runs from the web, like FileGenius, Google Apps, and others. Firefox, Chrome, Safari, and other browsers do not use Internet Explorer’s default settings and do not typically experience problems with web applications.

Over 90% of file transfer support calls involving something not working properly are due to problems with Internet Explorer. These problems can be remedied by doing some quick and simple maintenance and then changing one setting. This maintenance and setting change will NOT adversely affect using Internet Explorer with any other websites or applications.

The browser issues discussed in this document, especially about Microsoft's Internet Explorer (all versions), may impact privacy and security regarding your site and files. Proactively, it's of utmost importance to change Internet's Explorer's settings for content handling as this represents the overwhelming majority of all known browser-related problems. These are NOT FileTransfers.net specific issues; they are applicable to any software that executes via a web browser.

To get started, be sure you have logged out of the file transfer site. After successfully doing so, locate the Tools menu in Internet Explorer (the gear icon in the upper-right corner of the browser) and select Internet Options. This will open the window below or one similar to it (different versions may vary slightly in appearance).

Select the General tab, locate the Browsing history section and click on the Delete... button.

The window below will open. Note the various options of file types or browser elements to delete.

Delete only those items checked above. Deleting "Form data" or "Passwords" may prevent access to key, critical websites or their content. Click the Delete button and return to the Internet Options windows.

Again, on the General tab, locate and click the Settings... button under Browsing history. The window below will open. Change the setting “Check for newer versions of stored pages” to “Every time I visit the webpage” and click on the OK button.

After doing this, quit Internet Explorer and relaunch it. Then proceed to your FileTransfers.net site, log in and try your transaction again. It should run successfully now. If you are still having problems, you will need to do a reset of Internet Explorer (see below). 

Again, going to the Tools menu and selecting Internet Options will result in the previously seen window. This time select the tab Advanced and look for the Reset button below the “Restore advanced settings” button. Click here and apply the reset. After doing so, log out of the file transfer site, quit Internet Explorer and then relaunch Internet Explorer.

Log back into the file transfer site and try your transaction again. If the transaction still fails, contact your site administrator or email [e-mail] and describe your problem, indicating the type of transaction that failed and, if applicable (such as upload is failing) the exact workspace and folder name to which you are trying to upload, copy, or move your file(s).

Microsoft Edge

Click Settings and More (the three horizontal dots in the upper-right corner of the browser window) and select Settings. About halfway down the window on the right under Clear browsing data, select "Choose what to clear" (see left image below). Select only those items shown in the image on the right and the click Clear. Close the window by clicking in an empty area to the right of it.

Chrome

Mac OS X and Windows

1. Click the "Customize and Control" menu (the three vertical dots) in the upper-right corner of the browser and select "Settings".
2. Scroll to the bottom and select Advanced. Under the Privacy and security section, select "Clear browsing data" (last item on the list). Alternately, you can type "clear" in the search field and the select the highlighted "Clear browsing data".
3. Select all three options shown in the screen shot below and choose "All time" from the Time range drop-down.
4. Click Clear data and then close the window by clicking the "X" in the upper-right corner.
5. It will take a few moments, depending on how much data you have to clear. When finished it will return to the main Preferences screen.
6. Make sure you are logged out of your file transfer site and then quit Chrome. Re-launch Chrome and log back into your file transfer site.

iOS (iPhones and iPads)

1. In Chrome, touch the "More..." icon in the lower-right corner (the three horizontal dots).
2. Touch "Settings", then touch "Privacy", then scroll to the bottom and touch "Clear Browser Data".
3. Check "Cookies, Site Data" and "Cached Images and Files", touch "Clear Browsing Data" and confirm. 
4. Click "Done".

Firefox

Mac OS X

1. Log out of your FileTransfers.net site.
2. Go to the History menu and select "Clear Recent History".
3. On the next window, select the three items seen in the image below. Choose "Everything" from the "Time range to clear" menu.
4. Click "Clear Now".
5. Quit Firefox, re-launch and then log back in.

Windows

1. Log out of your FileTransfers.net site.
2. Click the Menu icon (the three horizontal lines in the upper-right corner of the browser window) and choose Options (the gear icon).
3. In the left menu, click Privacy & Security.
4. Scroll down to the History area and click "Clear History...".
5. On the next window, select the three items seen in the image below. Choose "Everything" from the "Time range to clear" menu.
6. Click "Clear Now".
7. Quit Firefox, re-launch and then log back in.

Safari

Mac OS X

1. Log out of your FileTransfers.net site.
2. If you don't see the Develop item in the menu bar then go to Safari →  Preferences → Advanced and check “Show Develop menu in menu bar”.
3. Close Preferences, click on the Develop menu, select Empty Caches (or press Ctrl-Option-E).
4. Now go to History →  Clear History...
5. On the Clear menu, select "all history" and click Clear History.
6. Quit Safari, re-launch and then log back in.

iOS (iPhones and iPads)

1. From the Home screen, touch "Settings".
2. Scroll down and touch "Safari".
3. Scroll almost all of the way to the bottom and touch "Clear History and Website Data" and confirm.
4. Return to your Home screen and launch Safari.