Web Browser Problems and Solutions

On rare occasions issues may arise when trying to use your FileTransfers.net web site, such as not being able to upload files successfully. These problems can typically be resolved by clearing the cache and cookies in your browser.

Find out how to remedy these problems for:

• Microsoft Edge
• Chrome
• Firefox
• Safari

Microsoft Edge

Click Settings and More (the three horizontal dots in the upper-right corner of the browser window) and select Settings. About halfway down the window on the right under Clear browsing data, select "Choose what to clear" (see left image below). Select only those items shown in the image on the right and the click Clear. Close the window by clicking in an empty area to the right of it.

Chrome

Mac OS X and Windows

1. Click the "Customize and Control" menu (the three vertical dots) in the upper-right corner of the browser and select "Settings".
2. Scroll to the bottom and select Advanced. Under the Privacy and security section, select "Clear browsing data" (last item on the list). Alternately, you can type "clear" in the search field and the select the highlighted "Clear browsing data".
3. Select all three options shown in the screen shot below and choose "All time" from the Time range drop-down.
4. Click Clear data and then close the window by clicking the "X" in the upper-right corner.
5. It will take a few moments, depending on how much data you have to clear. When finished it will return to the main Preferences screen.
6. Make sure you are logged out of your file transfer site and then quit Chrome. Re-launch Chrome and log back into your file transfer site.

iOS (iPhones and iPads)

1. In Chrome, touch the "More..." icon in the lower-right corner (the three horizontal dots).
2. Touch "Settings", then touch "Privacy", then scroll to the bottom and touch "Clear Browser Data".
3. Check "Cookies, Site Data" and "Cached Images and Files", touch "Clear Browsing Data" and confirm. 
4. Click "Done".

Firefox

Mac OS X

1. Log out of your FileTransfers.net site.
2. Go to the History menu and select "Clear Recent History".
3. On the next window, select the three items seen in the image below. Choose "Everything" from the "Time range to clear" menu.
4. Click "Clear Now".
5. Quit Firefox, re-launch and then log back in.

Windows

1. Log out of your FileTransfers.net site.
2. Click the Menu icon (the three horizontal lines in the upper-right corner of the browser window) and choose Options (the gear icon).
3. In the left menu, click Privacy & Security.
4. Scroll down to the History area and click "Clear History...".
5. On the next window, select the three items seen in the image below. Choose "Everything" from the "Time range to clear" menu.
6. Click "Clear Now".
7. Quit Firefox, re-launch and then log back in.

Safari

Mac OS X

1. Log out of your FileTransfers.net site.
2. If you don't see the Develop item in the menu bar then go to Safari →  Preferences → Advanced and check “Show Develop menu in menu bar”.
3. Close Preferences, click on the Develop menu, select Empty Caches (or press Ctrl-Option-E).
4. Now go to History →  Clear History...
5. On the Clear menu, select "all history" and click Clear History.
6. Quit Safari, re-launch and then log back in.

iOS (iPhones and iPads)

1. From the Home screen, touch "Settings".
2. Scroll down and touch "Safari".
3. Scroll almost all of the way to the bottom and touch "Clear History and Website Data" and confirm.
4. Return to your Home screen and launch Safari.